I worked as a General Manager and a consultant of high end restaurants and hotels over the period of eighteen years in the hospitality sector internationally.
Organisations operating in the hospitality sector are in the business of serving people, be that through food, drink, accommodation or a combination these and a range of other services.
Those who work within hospitality, regardless of job function, play an essential role in the overall customer experience. The ability to recognise the role and level of influence that each member of the team has on the customer experience can have a major impact on business prosperity and reputation.
This self-guided course offers useful insight into the learning, training and development needs within the hospitality industry. It highlights the importance of investing in workforce development and the value of staff training along with the benefits of training and development and continuous professional development for organisations and individuals alike.
Who is the Training and Development in the Hospitality Industry professional development course for?
Though open to anyone, this CPD course is ideally suited to a wide range of job roles within the hospitality and events sector. It will be of particular interest to people in roles such as:
- General managers
- Independent restaurant owners/ managers
- Managers and Supervisors
- Restaurant staff
- Staff in food and beverage departments in hotels
- Restaurant trainers
- Head waiters/ maitre’d
- Hospitality and culinary arts teachers
- Teaching/ training assistants
- Students studying subject relating to hospitality, events and restaurant operations
Gain a Certificate and digital badges to recognise your CPD achievement
Upon successful completion of this course, you will be awarded with a E-Certificate of Completion from the University of Derby to recognise your achievement and your commitment to continuing professional development (CPD), allowing you to provide evidence to a professional body or to your employer or simply for inclusion in your personal development portfolio.
You will also gain a digital badge for each unit that you complete, recognising your efforts for each stage of the course.
Whilst this course does not lead to University credits, it can be used to evidence your CPD and experiential learning.
During the Training and Development in the Hospitality Industry online course, you can expect to:
- Learn how to critically identify training cycles and distinguish between different training needs at organisational, departmental and individual level.
- Plan and design a successful training programme that identifies performance gaps.
- Learn how to evaluate a training programme and identify issues related to the training cycle.
A flexible course that fits in with working and family life
This learner led course is open for continuous enrolment, which means it can be studied at any time and delivered 100% online, allowing you to manage your studies around work and family commitments. This is a self-guided course which involves reflective activities to assess subject understanding. Our online CPD courses are designed to be intellectually stimulating, thought provoking and rewarding.